Returns processing as it should be

We process your orders quickly, and the same goes for your returns. Because proper returns processing helps you keep your customers satisfied. If you handle returns quickly and correctly, customers will be more likely to place repeat orders. We accept the returns, check the condition of the returned products and add them to your stocks if they are in good condition.

“Focus on purchasing and sales, we'll handle the rest.”

How our returns fulfilment works

1. You report the return in our Warehouse Management System (WMS). This includes rejected orders, defects and products that didn't meet your customers' expectations.
2. We accept the returns and process them within 24 hours in the WMS.
3. We report the reason for the return and the condition of the returned product to you.
4. If you have special wishes, such as returns forms, extra quality controls and packaging requirements, you can indicate these in the WMS.
5. If everything is in order, you can proceed with the financial processing of your returns if applicable.
6. We give you continuous information about the orders that have been returned to us.
7. We check that the goods are in original condition and return them to the warehouse to be sold again if they are approved.